PECOS E-Signature / Login Troubleshooting

As part of your Medicare Advantage enrollment through Zaya you received an email from CMS prompting you for an e-signature but you might not have your PECOS login credentials. 

Good news is: you won't need them! There will be a link in the CMS email with instructions on how to e-sign without without using your login credentials.

In the email click on the link that's located below "If you do not have access to PECOS" (see screenshot)

You will see an interface similar to the one below (see screenshot).

Make sure to enter your provider's full legal first name as listed in their CAQH (e.g., Mary Jane instead of Mary) and use the PIN from the CMS email (blacked out section in above screenshot)

Alternative approach: 

If you need access to your PECOS system, try resetting the I&A Password  (has to be done by the provider; cannot be completed by office staff on provider's behalf)

1. Go to the CMS I&A Login website
2. Click 'Forgot Password'
3. Enter your User ID
4. If you can’t answer the security questions: 
   • Try to reset by email 
   • If no email access, call the EUS Help Desk.
5. Call the EUS Help Desk at 1-866-484-8049 (TTY: 1-866-523-4759) 
   • Request a password reset or unlock. 
   • Have your NPI, PTAN, and Date of Birth ready.