Zaya issues payouts weekly on Wednesdays for remits received the previous week (Monday through Sunday). You can view and track these from the Payouts page in your portal.
How to View Your Earnings
Navigate to the Earnings page
On the table, you can view the following:
Payout date: The date the payment was issued
Net earnings: How much you made through Zaya after the service fee.
Calculated as: Allowed amount – Service fee
Platform payout: The amount Zaya issued to you via ACH. This reflects what Zaya received from the payer, minus any service fee.
Calculated as: Insurance payment – Service fee
Service fee: The amount Zaya charged for this specific claim.
Calculated as: Allowed amount × Service fee % (based on your contract)
To view the remits included in the payout, click on any row. This will take you to the Remittances page, with the payout date filter applied
How to View and Understand Your Remits
On the Remittances page, you can view all remits received for your practice. Use the search bar to look up patients by name or apply the payout date filter to narrow your results.
1. Header
- Patient Name
- Zaya Claim Number (a unique identifier for internal reference)
- Date of service
- Insurance name
2. Overview of Payment
This section displays the date the remit was paid out to the practice, along with a high-level summary of the payment details included in the remit.
| Field | Description |
|---|---|
| Allowed | Total amount the payer allows for the service |
| Ins. paid | Total amount paid by the insurance company |
| Patient resp. | Total patient responsibility |
| Billed | Total amount billed by Zaya |
| Adjustments | Total adjustments by the insurance company |
| Service fee | The amount Zaya charged for this specific claim. Calculated as: Allowed amount × Service fee % (based on your contract) |
| Earnings | How much you made through Zaya after the service fee. Calculated as: Allowed amount – Service fee |
| Platform payout | The amount Zaya issued to you via ACH. This reflects what Zaya received from the payer, minus any service fee. Calculated as: Insurance payment – Service fee |
| Payout date | The date Zaya issued the platform payout. |
3. Service Line Details
To see a breakdown at the service line level, click into the Service line details section. This includes:
| Field | Description |
|---|---|
| Code | CPT code |
| Units | Number of units billed |
| Modifiers | Modifier codes, if applicable |
| Allowed | Amount allowed by the payer |
| Insurance paid | Amount paid by the payer |
| Patient responsibility | Patient responsibility |
| Billed | Amount billed for that specific line |
| Adjustments | Adjustments made by the payer |
At the bottom of the remit view, you’ll find definitions for any adjustment codes or patient responsibility codes shown. These are standardized codes sent by the payer that explain why adjustments were made.
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