Payment Schedule

Practices are paid for claims that the insurance carriers has reimbursed. If a claim is denied, neither Zaya nor the practice earns any payment. Zaya deducts a service fee from the "allowed amount", and the practice receives the rest, minus any patient responsibility, which the practice collects directly. For an up-to-date understanding of the service fee charged, please refer to your rate card. Payments are issued every Wednesday via direct deposit to your practice. The payout will include all remits received by Sunday of the previous week. 

Please note that processing times vary for each bank and payments can take 1-2 business days after we issued them, before you see it in your bank account. 

Your receipt shows you the claims included per payout date, their status and the patient cost-share information. 

We're committed to ensuring timely payments. Don't hesitate to reach out at support@zayacare.com if you have a question about your payout.

How does my practice get paid?

When joining Zaya, practices complete an ACH authorization form. This allows Zaya to send payment via direct deposit. 

Please note that processing times vary for each bank and payments can take 1-2 business days before you see it in your bank account. 

We’re committed to ensuring timely payments. Don't hesitate to reach out to our Zaya team at support@zayacare.com if you have a question or concern.