Updated Process – Effective May 30, 2025
As of May 30, 2025, all denial and correction activities will be managed exclusively through our Support team via email.
Contact: support@zayacare.com
Document Submission: Use the designated link (also available in the Zaya Portal) to upload medical records and supporting documentation.
Bookmark this submission link: Form
Please bookmark to submit requested medical records - you can also see this link in the Zaya Portal (screenshot below)
Timeline: Respond within 5 business days to avoid escalation
Coming Soon:
Denials and Medical record requests will be automatically sent into the Portal for your review and action.
More to come!
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