Patient-Facing Transparency Requirements

Summary

This article explains how to show Zaya’s affiliated professional corporation (PC) on all patient-facing materials. All patient materials should include a statement that identifies the PC as the billing entity. Use the approved, state-specific text for New York or New Jersey, and place it on forms, invoices, and any communications that mention billing or payment.

Requirements

When your practice bills through Zaya’s affiliated professional corporation (i.e., Bienetre Medical PC or Bonheur Medical PC), all patient-facing materials must clearly identify the PC as the billing entity. This ensures patients understand who their bills come from and keeps your practice compliant with payer and regulatory requirements. These patient-facing materials include:

• Intake or registration forms

• Consent to treat forms

• Invoices and receipts

• Appointment reminders or portal messages

Approved Text

Use the appropriate statement based on the state where the service is provided:

For New York Patients

“Services may be billed under Bienetre Medical, P.C., the professional corporation affiliated with Zaya Care that manages insurance billing on behalf of your provider.”

For New Jersey Patients
“Services may be billed under Bonheur Medical, P.C., the professional corporation affiliated with Zaya Care that manages insurance billing on behalf of your provider.”

Text Placement

This statement can be included on either one of the following locations:

• At the bottom of intake or consent forms

• In the footer of invoices or receipts

• Within EHR or appointment communications that mention billing or payment