How to View In-Network Dates in the Zaya Portal

Summary

You can now view each provider’s in network status and start date by payer in the Credentialing section of the Admin page. This is updated nightly based on enrollment records.

Where to Find It

1. Log into the Zaya Portal

2. Go to the Admin page

3. Scroll to the new section called Credentialing

4. You’ll see a table listing:

   • Provider name

   • NPI

   • Payer

   • Effective Date

Providers not yet confirmed as in-network will not appear in this section

What If I Don’t See a Provider Listed?

If a provider is missing from the Credentialing section:

• They may not be fully credentialed with the payer yet

• The payer may not have confirmed the INN effective date

If you believe a provider should appear but doesn’t, contact credentialing@zayacare.com and include:

• Provider name

• NPI

• Payer in question