Payouts & Earnings

Zaya Care manages all insurance and billing tasks, streamlining your practice's operations and allowing you to focus on caring for your clients. For payout transparency, you can find an overview of your rate cards attached to your contract and an overview of payouts in the provider portal.  

TABLE OF CONTENTS

• View expected payouts

• View paid out payouts

• How do I get paid?

• What am I paid?

  • How the Tiered System Works

  • Details of Each Tier

  • Zaya's Commitment to Your Growth

• What am I paid for out-of-pocket appointments?

View expected payouts

To view expected payouts, navigate to the Payouts page. Under the Expected tab, you'll see all upcoming payouts, based on the invoices you've submitted so far.

• Payout date: We pay twice a month— see the payment schedule below. 
• Payout period: These are the dates of the appointments that will be included in the payout date. Any invoice submitted for an appointment between the 1st and 15th of the month, will be paid out on the last day of the month. Any invoice submitted for an appointment between the 16th and last day of the month, will will paid out to you on the 15th of the next month.
  • If, for some reason, an appointment is submitted after a payout period has been paid, the invoice will be included in the next payout date.
  • If you've forgotten to add an appointment to your calendar and a Zaya admin does this for you, once you submit an invoice, it will be included in the next payout date. 
• Expected payout amount: Based on the invoices submitted to date, this is what you should expect to be paid out.
• Related invoices: This is a breakdown of all invoices included in the payout period.  

View paid out payouts

To view paid out payouts, navigate to the Payouts page. Under the Paid out tab, you'll see all paid out payouts, based on the invoices you've submitted. Once we've processed the payment, the payment will move from the Expected tab to the Paid out tab. 

Please note that processing times vary for each bank and payments may take 1-2 business days before you see it in your bank account. 

How do I get paid?

When joining Zaya, our providers complete an ACH authorization form. This allows Zaya to pay you via direct deposit, and Zaya payments will appear in your bank account.

What am I paid?

Zaya's tiered, unit-based payment structure is designed to foster the growth and success of your private practice. Please refer to your contract for your rate card. 

How the Tiered System Works

• Unit-Based Payment: Your earnings correlate directly with the units of care you provide to your clients. The more time invested in client care over a given period, the higher your potential earnings.
• 3 Payment Tiers: The structure comprises three tiers – Bronze, Silver, and Gold. Each tier represents different earning potential, with Gold offering the highest rate per unit.
• Progression Through Tiers: Your placement in a tier is determined by the number of appointment units you bill over a three-month time period. Achieving set thresholds of billed units allows you to advance to higher tiers, increasing your earnings per unit. You can find details on the thresholds in your rate card.

Here's a video explaining more!

Details of Each Tier

• Bronze Tier: This foundational tier offers competitive per unit earnings, suitable for building and maintaining your practice.
• Silver Tier: Progressing to the Silver tier means increased rates per unit, reflecting a growing practice with a higher volume of units billed.
• Gold Tier: The Gold tier signifies the pinnacle of your success, rewarding you with the highest rates per unit for your substantial volume and quality of care.

Zaya's Commitment to Your Growth

We are your partner in growing your business and moving you to the next tier. We provide support and resources as you strive to ascend through the tiers. For personalized guidance on reaching your next milestone, we invite you to schedule a 1:1 coaching session with our experts at support@zayacare.com. Additionally, our comprehensive knowledge base is filled with best practices and strategies to help you expand your practice effectively. Here are just a few to highlight:

• Marketing Your Insurance Coverage
• Rebooking: Best Practices
• End of Year Check-Ins

What am I paid for out-of-pocket appointments?

For out-of-pocket appointments booked through Zaya, our providers set their own out-of-pocket rates per appointment. It is the provider's responsibility to communicate their rate to the client and charge the client accordingly. Zaya is only supporting billing and collection for Insurance clients.

We’re committed to ensuring timely payments. Don't hesitate to reach out to our Zaya team at support@zayacare.com if you have a question or concern.