Edit an invoice

This article explains when and how invoice corrections can be made, and what happens if an invoice has already been paid out by Zaya.

It is the provider’s responsibility to ensure all claims are billed accurately the first time. Accurate billing is not only essential for smooth operations, but also a matter of compliance. Submitting timely and correct claims helps Zaya meet payer requirements, maintain audit-ready records, and avoid compliance risks that can impact both your practice and your patients.

Make changes to an invoice

You have up to two weeks from the date of invoice submission to request changes. Invoices can only be corrected while they are listed as Expected under Payouts. During this window, Zaya can apply corrections before the invoice is finalized and paid out. 

Making changes after this window not only prevents us from applying them correctly, but also creates a poor patient experience, as patients may receive incorrect statements or delayed updates.

Overbilling

If you believe your practice has overbilled, please contact Zaya right away. Our team will review the invoice and make the appropriate changes. Any adjustments will be applied to your next invoice, not to invoices that have already been paid out.

If you have any questions, please reach out to support@zayacare.com.